Returns and Exchanges
Underwear is an intimate item of clothing worn next to the skin. For hygienic reasons, it cannot be resold once it has been tried on; as such, most lingerie and underwear stores will not usually accept returns of undergarments. We, however, do not want customers to end up with something that does not fit, so we are prepared to process an exchange for a different size.
Please first contact us at firstname.lastname@example.org or call us at 480-661-0708 regarding your sizing issue so that we may assist in the process as well as prepare for your return. Doing this will help expedite your return/exchange. While it is not mandatory that you contact us first it goes a long way to ensure a smooth returns/exchange process.
Please send the item(s) in question back within 7 days of receipt in the same condition and packaging as received, with a note verifying which size you would like in exchange. You will need to pay for the return’s postage, but we will pay for the replacement items to be mailed back to you. If sending a large value package, we recommend sending insured mail. If sending from outside the USA, please be sure to write "returned clothing" on any customs forms.
If the size is unavailable, you will be given store credit in the form of an emailed gift card. Unfortunately, we cannot accept returns for a refund or exchange for different style items.
Our Returns Processing Address:
16443 N. 91st St. #104
Scottsdale, AZ 85260
If you feel you have received a defective item, please email us at email@example.com. In your email please reply with your name, order number, details of the defect, and some pictures of the defective item if you can.
A Note on Frequent Returns:
Though we are flexible with returns, there is a point where we will not be able to accept them when/if a pattern of frequent abuse of returns is recognized by our staff. Body Aware reserves the right to impose a 15% restocking fee on any returns that we receive. Body Aware also reserves the right to no longer accept returns from customers who abuse our return policy.