FAQs – XDress

All orders are sent in discreet plain mailing envelopes or boxes with your name and address label affixed to the front. Our company name does not appear in full on the outside of packages sent by mail. The sender on the return address reads “BA” only. There is no other indication at all as to what is in your package. Additionally your credit card statement will show the charge is from "XDBA INC".

You will receive an email from us confirming that your order has been shipped and will provide you with any available tracking information based on which shipping service you selected during checkout. If you did not receive these emails please check your spam or junk mail folder before contacting us.

Please note that regular airmail service from the USA to overseas destinations is generally not trackable beyond the USA. You will need to select Priority or Fedex shipping options during checkout to access full tracking information for overseas destinations.

As all manufacturers have different sizing standards, you may not be the same size in our products as you are in another company's clothing. Please see our size chart which can be viewed on each product for proper sizing of an item. For tank tops and bodysuits, we suggest determining the size by your chest measurement. For all other items, you should use your waist measurement. Our styles tend to follow European standards, where items are designed to be low on the waist and figure hugging. If you are more comfortable with a looser fit, you may prefer to order a size up.

Orders are processed on receipt and so it is not possible to change or cancel your order once it has entered the processing stream which occurs when you receive an email or SMS confirmation of the order. If you made a mistake on a size or product during ordering, please contact us at all@xdress.com as soon as possible. We ship continuously throughout the day but we may be able to pull a package and substitute the correct item. If it is too late for us to be able to correct an order, we will let you know and you can place another order for the item(s) you wanted instead, and then, when you receive the original order, you can return it for a refund.

If you request that an order is canceled, and we are able to catch it in time, please be aware there is a 5% processing fee to cover the charge/refund cycle of credit card processing costs. We reserve the right to refuse service to customers who repeatedly place and cancel orders.

We field these types of questions very frequently and unfortunately the answer is very nuanced and there are several different factors that determine the answers. First, we do not manufacture our own fabrics and so we are not always able to find fabrics that we have used in the past to make the same product. Likewise we can’t always find fabrics in a variety of colors. Second, if an item did not sell very well, we usually do not make more of the style and instead reserve this space for new items. Third, variety is the spice of life. Although there are some products that we have restocked for years after their inception and will continue to carry indefinitely. We have always prided ourselves on our constantly changing lineup of silhouettes and materials. Fashion is a very fluid artform that is frequently reinvigorated with new styles and motifs that are a product of their time. If there is a piece from our site that you haven’t seen in years, chances are we have moved on to bigger and better things.

Although we have some items that have a matching top or bottom, we usually never sell them in a combined set because some customers prefer to order different sizes in the bottom/top or simply don’t want one or the other. We will sometimes depict the matching items in our product photography to help upsell these products, this does not mean we sell them together. Please read product titles and descriptions carefully before ordering because we clearly state what item you are purchasing when ordering from a product’s page.

Unfortunately, we do not currently back order or reserve items for purchase. Our items are often of a limited quality and so to keep things fair, our customer purchasing policy has always been first come, first served. Our regular customers know that we announce new products as they come out through our newsletter emails and subscribing to our newsletter is the best way to find out when a product is initially launched or back in stock.

We have the option of including photos in reviews. If you would like to add a photo of yourself wearing Xdress lingerie in a review, we have a couple of requirements. 1. Not X rated as these cannot be published! 2. Posed in good lighting (see our professional models' poses for inspiration).

We recommend using the self timer against a plain background or at an interesting location, preferably in daylight or try using flash. We would love for the site to become a repository of quality photos of our lingerie being worn by all body types. Let's up our game and try and take photos we can be proud of! If we get what we judge to be exceptionally good photos, we will reward the sender with a gift voucher for Xdress products.

We have a blog on taking quality selfies here: Take your Best Selfie

We reserve the right to not publish photos not meeting these guidelines. By submitting a photo, you consent to its publication on Xdress websites and on Xdress social media.

We are able to accept exchange of shoes for a different size, as we understand it is difficult to get the right fit the first time you order. We ask that you try on the shoes with thin socks or hosiery, and avoid scuffing the soles on hard floors. If you wish to exchange for a different size you can return them as received within 7 days in the original box with the tissue packaging. Please email us for full instructions. You will need to pay to ship the shoes back to us, but we will pay to ship the new pair to you.