FAQs

Why buy from Xdress?

Xdress has been creating original designs of sexy men's lingerie for over 30 years. We started out making lace panties to fit men, and over the years have become the premier designers and suppliers of lingerie made just for men. Our products are designed in house in our Arizona studios, and are unique to us, and not sold elsewhere. We search the world for the finest and softest stretchy fabrics and laces that are more commonly found in women's underwear, and transform them into the most sensuous lingerie for men available anywhere. Xdress packages are totally discreet, there is no mention of Xdress on the package or label, and of course we never ever sell or share our mailing list. We launch new designs most weeks, so please check back regularly!

How do I know what size to order?

Please check the size chart link for each item, as not all brands follow the same sizing. If you are between sizes or prefer a more relaxed fit, we recommend going up one size. As our items are European styling, they are designed for a closer fit than mass market American brands.Please be sure to double check the sizes selected on your order before checkout, it easy to forget to choose a size on an item, and then the default is size Small.

Is the packaging of my order discreet?

All orders are sent in discreet plain mailing envelopes or boxes with your name and address label affixed to the front. Our company name does not appear in full on the outside of packages sent by mail. The sender on the return address reads “BA” only. There is no other indication at all as to what is in your package. Additionally your credit card statement will show the charge is from "XDBA INC".

I made a mistake, can I change or cancel order?

Orders are processed on receipt and so it is not possible to change or cancel your order once it has entered the processing stream which occurs when you receive an email or SMS confirmation of the order. If you made a mistake on a size or product during ordering, please contact us at all@xdress.com as soon as possible.  We ship continuously throughout the day but we may be able to pull a package and substitute the correct item. If it is too late for us to be able to correct an order, we will let you know and you can place another order for the item(s) you wanted instead, and then, when you receive the original order, you can return it for a refund.If you request that an order is canceled, and we are able to catch it in time, please be aware there is a 5% processing fee to cover the charge/refund cycle of credit card processing costs.  We reserve the right to refuse service to customers who repeatedly place and cancel orders.

Do you ship internationally?

We do ship internationally, and we offer many different types of shipping to facilitate your needs. For our Canadian customers, we offer the option to prepay the customs fees at checkout. Please be aware that customs fees incurred by international orders outside of Canada are not paid by us or included in our shipping costs.

Are your products made for men?

We design the majority of our garments in house specifically for the male physique. We do offer a few carefully sourced gender neutral items that we have tested on fit models, and these can be identified by an item code that begins with the letter X. All other codes are Xdress exclusive designs made just for men.

How can I track my order?

You will receive an email from us confirming that your order has been shipped and will provide you with any available tracking information based on which shipping service you selected during checkout. If you did not receive these emails please check your spam or junk mail folder before contacting us.Please note that regular airmail service from the USA to overseas destinations is generally not trackable beyond the USA. You will need to select Priority or Fedex shipping options during checkout to access full tracking information for overseas destinations.

You are out of stock of an item I have received in the past, are you getting more of these and if so when? Are you going to have more colors?

We field these types of questions very frequently and unfortunately the answer is very nuanced and there are several different factors that determine the answers.  First, we do not manufacture our own fabrics and so we are not always able to find fabrics that we have used in the past to make the same product. Likewise we can’t always find fabrics in a variety of colors.  Second, if an item did not sell very well, we usually do not make more of the style and instead reserve this space for new items. Third, variety is the spice of life.  Although there are some products that we have restocked for years after their inception and will continue to carry indefinitely. We have always prided ourselves on our constantly changing lineup of silhouettes and materials.  Fashion is a very fluid artform that is frequently reinvigorated with new styles and motifs that are a product of their time.  If there is a piece from our site that you haven’t seen in years, chances are we have moved on to bigger and better things.

Can I back order or reserve items?

Unfortunately, we do not currently back order or reserve items for purchase.  Our items are often of a limited quality and so to keep things fair, our customer purchasing policy has always been first come, first served.  Our regular customers know that we announce new products as they come out through our newsletter emails and subscribing to our newsletter is the best way to find out when a product is initially launched or back in stock.

I ordered the set, but I only received the top/bottom?

Although we have some items that have a matching top or bottom, we usually never sell them in a combined set because some customers prefer to order different sizes in the bottom/top or simply don’t want one or the other. We will sometimes depict the matching items in our product photography to help upsell these products, this does not mean we sell them together. Please read product titles and descriptions carefully before ordering because we clearly state what item you are purchasing when ordering from a product’s page.

Can you send me a catalog?

Though our business did begin as a mail order company, we no longer use catalogs as a form of marketing. 

What if the shoes don't fit?

We are able to accept exchange of shoes for a different size, as we understand it is difficult to get the right fit the first time you order. We ask that you try on the shoes with thin socks or hosiery, and avoid scuffing the soles on hard floors. If you wish to exchange for a different size you can return them as received within 7 days in the original box with the tissue packaging. Please email us for full instructions. You will need to pay to ship the shoes back to us, but we will pay to ship the new pair to you.

USPS tracking shows delivered, but there is no package in my mailbox?

Often time, USPS will mark the shipment delivered when it's still on its way to the destination. If you receive a notification saying your package is delivered today, but the package is not found, please allow 2 more business days for delivery. If your package is not delivered, please contact us at all@xdress.com