Purchases made from our company, regardless of whether they are through the internet, via telephone, fax or mail-in order are subject to the following conditions.
Your privacy, email and physical address
Cancellations and Order changes
If you order an item by mistake or wish to change your order, our Customer Service team can verify whether your order may be cancelled or modified. Please email us at firstname.lastname@example.org as soon as possible during office hours, Monday to Friday, 8.00am to 4.30pm MST. Please be aware that we pack and ship out orders continuously during the day, so if it is too late for us to cancel your order, you may refuse the package and have it returned to us. Once we have received the goods back, we will process a refund for you, less the actual shipping costs incurred by Body Aware in shipping the goods to you.
Estimated Shipping times
We give an estimate of shipping time at check out. We ship orders on the day received (if received by 3.30pm Arizona time), excluding holidays and weekends, but please be aware that sometimes mail and priority mail packages can take a little longer. Fedex is usually the most reliable service.
Returns and Exchanges
Underwear is an intimate item of clothing worn next to the skin. For hygiene reasons, it cannot be resold once it has been tried on; as such, stores will not usually accept returns of undergarments. However, we do not want customers to end up with something that does not fit, so we are prepared to process an exchange for a different size. Please send the item(s) in question back within 7 days of receipt in the same condition and packaging as received, with a note verifying which size you would like in exchange. If the size is unavailable, you will be given store credit. We regret we cannot accept returns for refund or exchange for different items.
Please ship back to us at:
Body Aware Inc, 16443 N 91st St #104, Scottsdale AZ 85260, USA
You will need to pay the return postage, but we will pay for the new items to be mailed back to you. If sending a large value package, we recommend sending insured mail. If sending from outside the USA, please be sure to write "returned clothing" on any customs forms.
Please contact us at email@example.com if you have any questions.
If you feel you have received a faulty item, please email us at firstname.lastname@example.org to let us know details of the fault with your name and address.
Regarding International Purchases
We ship Worldwide from our Arizona manufacturing and distribution center. UK and EC countries should select the UK site at bodyaware.co,uk for dispatch from our UK warehouse to avoid import taxes. We can ship to other countries outside the EU, UK and USA, but please be aware you may be charged customs import duties and taxes, plus handling fees. These are the responsibility of the customer and cannot be reimbursed by Body Aware. Packages that are returned marked RTS (Return To Sender) due to refusal to accept delivery or pay customs fees will be charged a 10% restocking fee plus postage costs incurred.
Shipping times vary considerably from country to country, depending on the local delivery service. Typically most packages sent by regular airmail are received within 1-3 weeks.
Please be aware that when customs clearance procedures occur, delays can be caused beyond our original delivery estimates.